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Shipping & Returns

Shipping

We offer several shipping options for your convenience:

Ground Shipping - Arrives within 7 business days - Complimentary with any order of $49+ before taxes and fees

2-Day Shipping

Next Day Air

Please allow extra time for your order to process around US holidays.

Our Policy

  • We are unable to ship to: Hawaii, Alaska, Guam or any commercial and freight forwarder addresses. SABON USA is not liable for any damaged orders that are shipped to freight addresses or any addresses outside the U.S.
  • If you wish to have expedited shipping, please note this does not expedite the processing time in our warehouse. Please allow time for your order to process before being shipped out.
  • Our facility does not operate on weekends and national holidays. Please plan delivery time accordingly. We are unable to guarantee a delivery date for orders placed with the UPS Ground Shipping option.
  • Currently, UPS is unable to deliver Sabon packages to P.O. Boxes or locations outside of the U.S.
  • We do ship to Puerto Rico via USPS.
  • Depending on the total weight of the item(s) you purchase, the shipping destination and the shipping method, your shipping rate will vary. Your total shipping & handling charges will automatically compute during checkout prior to the completion of your order.
  • SABON is unable to waive any UPS shipping fees.
  • All free shipping promotions are calculated based on the grand total of the order. The grand total is indicated after all promotional discounts or loyalty points have been applied.
  • Shipping costs are non-refundable in the case where you wish to return any portion of your order.
  • If a package is returned to us by our carrier after 2 delivery attempts or a refusal, we are happy to reship for you. After 2 unsuccessful attempts, the order will be refunded.
  • You must report any damage or missing item that could have occurred between our facility to the shipping address on the order within three (3) days from the delivery date marked by the carrier. We will not be able to investigate any delivery exception past this timeframe.

UPS Estimated Shipping Arrival Times

Return Policy

Items must be returned within 45 days of purchase

Must provide receipt or order number

Return will be refunded back to your original form of payment

Shipping fee of $4.95 deducted from refund, if using a shipping label provided by Sabon

Must return GWP if threshold is not met otherwise GWP will be deducted from the refund

No return on sale items accepted

Returned items must be in the original packaging, sealed, unused and in “sellable” condition. For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

No refund when shipped to freight forwarding address

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging

Gift Cards may not be returned or exchanged

You may exchange a gift for store credit, on which the $4.95 shipping fee will be deducted

Your refund will be processed within 30 days of receipt of your package

In order to request a return label for your package, please contact our Customer Service Department with your order number, the items you would like to return, and your reason for the return.

Start a Return