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Terms, Conditions, Shipping & Returns, and Other Policies

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TERMS OF OFFER

Surprise Sale 20% Off

20% Off sitewide, excludes Advent Calendar, Gift Sets and Kits, Holiday Collection: Blush Gourmand, Select Limited Editions, Select Face Care, while supplies last or until 12/10/2022 at 2:59am EST. No promo code necessary. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Terms of offer are subject to change. Other restrictions might apply. Offer can only be redeemed online.

Gift with Purchase

Subtotal must be $95+ before taxes and shipping and after loyalty points have been applied. If cart is eligible, the GWP will be automatically added, while supplies last. Offer cannot be applied to previous purchases or used in combination with any other offer. Terms of offer subject to change. Other restrictions might apply. Must return GWP if requirements are no longer met. Read more in our Return Policy.

Welcome Offer

15% off all products, excludes Limited Editions, select Face Care, Gift Sets, Bundles, Advent Calendars, while supplies last. To redeem, enter your promo code at checkout. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Offer is reserved to new customers on their first order only. Terms of offer are subject to change. Other restrictions might apply

TERMS & CONDITIONS

This website (the “Website”), is owned and operated by SABON, a New York limited liability company, (referred to herein as "SABON", “we” or “us”).  Sabon provides this Website to you subject to the following terms and conditions (“Terms”).  By visiting or otherwise using this Website and its services, features, products or any of the content obtained directly or indirectly from us, you accept and agree to comply and be bound by these Terms.  If you do not accept and agree to these Terms, you may not visit the Website, purchase or order any of its products or use any of its contents or services. Our Website can be accessed through a computer or mobile device and these Terms govern your use of our Website and your conduct regardless of the means of access. Sabon reserves the right to change or modify the Terms from time to time at any time, without notice, and in its sole discretion.

If you are under 18, you may use the Website only with authorization and supervision of a parent or a legal guardian. 

PURPOSE OF THE WEBSITE

The purpose of this Website is to provide you with information about us, our products, services and retail locations. In addition, you may be able to purchase products and services through the Website and may be able to monitor and perform activities regarding your membership accounts through this Website.  

PRIVACY POLICY

Please review our Privacy Policy , which also governs your visit to the Website. We may modify our Privacy Policy at any time.

LICENSE AND WEBSITE ACCESS

SABON grants you a limited license to access and make personal use of the Website, but not to download (other than necessary for page viewing) or modify the Website, or any portion of it, except with our express written consent. This license does not allow resale or commercial use of the Website or the Content; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website and the Content; any downloading or copying of account information for the benefit of another; or any use of data mining, spiders, robots, or similar data gathering and extraction tools.

The Website or any portion of them may not be reproduced, distributed, duplicated, republished, copied, sold, resold or otherwise exploited without our express written consent. You may not frame or utilize framing techniques or caches to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SABON without our express written consent. Any unauthorized use of the Website automatically terminates all membership and other accounts you have with SABON and your permission or license to use our Website.

The Website may provide various interactive features, for example, we may implement features that will allow you to publish reviews of our products. You agree that you will not upload, post or send us any material that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of any party’s intellectual property rights, or otherwise objectionable. You must not send to us any malicious software (such as viruses, Trojan horses and the like) or other rogue programming, political messages, solicitations, mass mailings, or any form of "spam." You agree not to attempt illegal or unauthorized entry into our computer system, to attempt to access sensitive system information, to access or track the information of other users, or to use the Website for any other illegal or unauthorized activity. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to your identity.

SABON attempts to provide accurate descriptions of the Content, products and/or services available through the Website. However, we do not warrant that product descriptions or other parts of the Content are accurate, complete, reliable, current, or error-free. Reference to or displaying any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available, in-stock or that the color of any product will be identical to the color you see when accessing the Website. If Content, products or services are materially misrepresented, your sole remedy is to cease use of that Content, product or service and to notify us of the purported error.

The Website may include links to other Internet sites as a convenience to you. We do not monitor or endorse any such sites or the information, products or services contained on or accessible through such sites. If you access such sites, you do so solely at your own risk. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise shall not constitute or imply any endorsement, sponsorship or recommendation thereof by SABON.

INTELLECTUAL PROPERTY

Our Website and all information and Content, contained on, or made available through our Website are owned by or licensed to Sabon and are subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. We reserve all rights to the Content. You agree not to engage in the use, copying, or distribution of any Content unless you are expressly permitted to do so by a written agreement with us. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Website or the Content.

SABON Royal Passport and SABON are trademarks of SABON. All product, brand and company names and logos used on our Website are the trademarks or registered trademarks of their respective owners.  Any use of any of the marks appearing on our Website (unless you first receive our express written consent or the consent of the owner of the mark, as appropriate), is strictly prohibited.

COPYRIGHT POLICY AND COMPLAINTS

SABON respects the intellectual property of others. If you believe that any material on the Website or any use of the Website infringes upon any copyright that you own or control, please send us a notification of such infringement containing the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing can be found on the Website;
  • Your address, telephone number, and email address;
  • A statement that you believe that the disputed use is not authorized by the copyright owner, its agent, or the law; and

A statement by you at the bottom of your notification exactly as follows: “I hereby declare, under penalty of perjury, that the above information is accurate and that I am the copyright or intellectual property owner or authorized to act on behalf of the copyright or intellectual property owner.”

Send the notification to us as follows:

SABON - 584 Broadway Room 601, New York, NY, 10012 Via Phone: 1 (866) 697 - 2266 Or by email: customerservice@sabonusa.com

In accordance with the Digital Millennium Copyright Act and other applicable laws, we have adopted a policy of terminating accounts and/or pursuing other remedies, at our sole discretion, if we suspect that the account holder has infringed the intellectual property rights of Sabon or any third party.

PRODUCT INFORMATION, USE AND AVAILABILITY

All of SABON products displayed on the Website can be ordered and delivered only within United States. The products we display on our Website may also be available at Sabon retail locations throughout United States. All prices of our products are quoted in US dollars and are valid and effective solely in the United States. If any minor uses any SABON products, then such use should be undertaken only once the legal guardian or a parent discussed the product with the minor user's medical professional.

Product information is intended for personal or information purposes only. The statements we make about our products have not been evaluated by governmental agencies, including, but not limited to Food and Drug Administration. None of our products are intended to diagnose, treat, cure or prevent any type of condition or disease. Any statements on the Website do not constitute any professional or medical advice or its substitute. You should only use our products consistent with their respective instructions of use. Always check whether any of the ingredients listed in our products may cause your allergic reactions or irritation. You should only use the products consistently with your medical professional’s advice and any questions you may have concerning the impact that the use of specific ingredients found in any of our products may have on you should be addressed to your doctor. Sabon is not a medical professional. If you are need of medical attention, then please contact your doctor, or, in cases of emergency, call 911 or go to your nearest emergency room.

ANY MATERIAL, DESCRIPTION OR INFORMATION PRESENTED BY SABON REGARDING ANY OF THE PRODUCTS FEATURED ON THE WEBSITE DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE. BEFORE PURCHASING OR USING ANY OF THE PRODUCTS, GOODS OR INFORMATION FEATURED ON THE WEBSITE YOU SHOULD CONSULT WITH A LICENSED PHYSICIAN.

Any products (including samples) or services made available through the Website are for your personal use only. You agree that you shall not, directly or indirectly, sell, resell, reverse-engineer, duplicate, reproduce or copy any products you purchase or otherwise receive from SABON. 

We reserve the right to change the prices and availability of the products listed on the Website without prior notice to you. The listing, description of, or reference to, a product or service on the Website does not imply that the product or service is available, in-stock or deliverable to your geographic location. We explicitly reserve the right to refuse or cancel any order placed for any products or services. 

USER SUBMISSIONS

All submissions of any type of Content by you (“User Content”), including but not limited to product reviews, text, suggestions, ideas, commentary, testimonials, photos, videos or any other materials or information must comply with these Terms. Any User Content you submit shall not be deemed confidential or proprietary and Sabon shall have no obligation of confidentiality, express or implied, with respect thereto. Sabon does not endorse User Content, including without limitation, any statement, opinion, recommendation or advice expressed therein, and expressly disclaims all liability with any such submissions.

By submitting any User Content you grant Sabon a worldwide, perpetual, irrevocable, royalty-free, sublicenseable and transferable right and license to use, reproduce, sell, distribute, copy, modify, delete, publish, translate, or create derivative works from User Content and/or incorporate the User Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license shall survive the termination of these Terms and your use of the Website.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE, WHETHER DIRECTLY OR BY WAY OF A WEBSITE THAT IS LINKED TO OUR WEBSITE ARE PROVIDED TO YOU "AS IS" AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR YOUR USE OF ANY OF OUR PRODUCTS. WE DO NOT REPRESENT, WARRANT OR ENDORSE THAT ANY OPINION, ADVICE OR STATEMENT MADE OTHER THAN BY US ON THIS WEBSITE IS ACCURATE OR RELIABLE.

OTHER THAN AS MAY BE LIMITED OR REQUIRED BY APPLICABLE CONSUMER PROTECTION LAWS, UNDER NO CIRCUMSTANCE WILL SABON BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY USER’S USE OF OUR PRODUCTS OR USER'S RELIANCE ON INFORMATION ACCESSED, USED OR OBTAINED AS A RESULT OF YOUR USE OF OUR WEBSITE.

BY ACCESSING AND USING OUR WEBSITE YOU AGREE THAT SABON AND ITS AFFILIATES, OWNERS, EMPLOYEES, AGENTS, LICENSORS AND LICENSEES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES THAT MAY ARISE FROM YOUR LOSS OR MISAPPROPRIATION OF DATA BY THIRD PARTIES AS RESULTING FROM YOUR USE OF OUR WEBSITE, ANY OF ITS CONTENT OR THE RELATED SERVICES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, ANY WARRANTIES OR DAMAGES SHALL BE LIMITED TO THE EXTENT ALLOWED BY APPLICABLE LAW.

INDEMNITY

You agree to indemnify and hold SABON and its affiliates, owners, employees, agents, licensors and licensees harmless from any claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of or related to your violation of these Terms, your breach of any of our User Submission policies, your violation of the rights of any third parties or any laws. This indemnification obligation will survive the termination of these Terms and your use of our Website.

DISPUTES AND APPLICABLE LAW

By visiting the Website, you agree that the laws of the State of New York, without regard to principles of conflicts of laws, will govern these Terms and any dispute of any sort that might arise between you and Sabon. Any dispute relating in any way to your visit to the Website or to the Content, products or services sold or distributed by Sabon shall be solely adjudicated in Supreme Court of the State of New York or in the U.S. Federal District Court located in New York County, New York, and you consent and submit to exclusive jurisdiction and venue in such courts and agree to accept service of process by electronic mail.

CHANGES AND SEVERABILITY

We reserve the right to make changes to the Website, our policies, and these Terms at any time. If any of the terms or conditions in these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

CONTENTSQUARE

ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. To be excluded from this monitoring, please click here.

Cookie Duration Description_cs_id13 months This cookie contains ContentSquare’s user identifier_cs_s30 minutes This cookie contains the number of pageviews within the running session for ContentSquare Solution_cs_varssession This cookie is used by ContentSquare to record custom variables_cs_ex30 days This cookies is used by ContentSquare to exclude some visitors from the collection_cs_c13 monthsThis cookies is used by ContentSquare to save the user consent to be tracked_cs_optout13 monthsThis cookies is used by ContentSquare to exclude some visitors from the collection_cs_mk30 minutesThis cookie is used for the Google Analytics and Adobe Analytics integrations.

Mobile Terms & Conditions

SABON offers its customers mobile alerts regarding sale promotions, event information, product launch announcements, cart reminders, back in stock alerts, price drop alerts, low inventory alerts by SMS message (the "Service") on 65169. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years
old. Before the Service starts, you will need to agree to these Terms. SABON reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

A. Authorize SABON to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).

B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.

C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in. 

D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please email customer service at customerservice@sabonusa.com or call 866-697-2266. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 65169, your message frequency may vary. You may receive alerts about:

A. Sale promotions

B. Event information

C. Product launch announcements 

D. Cart reminders 

E. Back in stock alerts

F. Price drop alerts

G. Low inventory alerts

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. SABON may add or remove any wireless carrier from the Service at any time without notice. SABON and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from SABON, text the word STOP to 65169 any time or reply STOP to any of the text messages you have received from SABON. After

Questions

You can text HELP for help at any time to 65169. This will provide you with an email and phone number to customer service ( customerservice@sabonusa.com and 866-697- 2266). You can also contact us at SABON, 584 Broadway, Suite 601, New York, NY 10012.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

COMMUNICATION WITH SABON

You may contact us via paper mail at:
SABON - 584 Broadway Suite 601, New York, NY, 10012
Via Phone: 866-697-2266
Or by email: customerservice@sabonusa.com

SHIPPING & RETURN POLICY

Shipping

We offer several shipping options for your convenience:

  • Ground Shipping - Arrives within 7 business days - Complimentary with any order of $49+ before taxes and fees
  • 2-Day Shipping
  • Next Day Air

Please allow extra time for your order to process around US holidays.

Our Policy

To comply with UPS regulations, please note that any hazmat item may ship via Ground Service only.

We are unable to ship to: Hawaii, Alaska, Guam or any commercial and freight forwarder addresses. SABON USA is not liable for any damaged or lost orders that are shipped to freight addresses or any addresses outside the U.S.

If you wish to have expedited shipping, please note this does not expedite the processing time in our warehouse. Please allow time for your order to process before being shipped out.

Our facility does not operate on weekends and national holidays. Please plan delivery time accordingly. We are unable to guarantee a delivery date for orders placed with the UPS Ground Shipping option.

Currently, UPS is unable to deliver Sabon packages to P.O. Boxes or locations outside of the U.S.

We do ship to Puerto Rico via USPS.

Depending on the total weight of the item(s) you purchase, the shipping destination and the shipping method, your shipping rate will vary. Your total shipping & handling charges will automatically compute during checkout prior to the completion of your order.

SABON is unable to waive any UPS shipping fees.

All free shipping promotions are calculated based on the grand total of the order. The grand total is indicated after all promotional discounts or loyalty points have been applied.

Shipping costs are non-refundable in the case where you wish to return any portion of your order.

If a package is returned to us by our carrier after 2 delivery attempts or a refusal, we are happy to reship for you. After 2 unsuccessful attempts, the order will be refunded.

You must report any damage or missing item that could have occurred between our facility to the shipping address on the order within three (3) days from the delivery date marked by the carrier. We will not be able to investigate any delivery exception past this timeframe.

UPS Estimated Shipping Arrival Times

Online Store Return Policy

This policy applies for Returns of products purchased at SABON's online store:

Items must be returned within 45 days of purchase

Must provide receipt or order number

Return will be refunded back to your original form of payment

Shipping fee of $4.95 deducted from refund, if using a shipping label provided by Sabon

Must return GWP if threshold is not met otherwise GWP will be deducted from the refund

No return on sale items accepted

Returned items must be in the original packaging, sealed, unused and in “sellable” condition. For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

No refund when shipped to freight forwarding address

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging

Gift Cards may not be returned or exchanged

You may exchange a gift for store credit, on which the $4.95 shipping fee will be deducted

Your refund will be processed within 30 days of receipt of your package

In order to request a return label for your package, please contact our Customer Service Department with your order number, the items you would like to return, and your reason for the return.

Start a Return

Retail Store Return Policy

This policy applies for Returns of products purchased at a SABON Retail Location only. For Retail Partners such as ULTA, please refer to their policy.

We hope your purchase brings you joy; should you ever buy anything from a SABON store location that is not pleasing to you, the product can be returned within 45 days of purchase.

Items purchased with cash in our stores may only be exchanged or a store credit will be issued; item may be exchanged with another product with an equal or greater value (customer pays the price difference if new product is of higher value).

With a receipt for a credit card purchase within 45 days, you will receive a refund to the original form of payment.

Without a receipt, after 45 days, or without access to the original form of payment, you will receive store credit in the amount of the lowest price ever offered.

To receive store credit, you must have a customer profile in our register system and provide full contact information.

We currently offer ship-from-store orders at all store locations. In-store purchases shipped within the continental United States have 45 days from the date of purchase to be returned. Returns will be credited and honored as specified above.

SABON reserves the right to refuse excessive or frequent returns at the business’s discretion.

SABON reserves the right to modify its return, refund, and exchange policy at any time, without notice.

ROYAL PASSPORT PROGRAM

Terms & Conditions

Last Updated: August 24th, 2022

You can join our loyalty program (the “Program”) either online, or at any SABON store in the US.

The Program is offered at the sole discretion of SABON and may be revised or terminated by SABON at any time.

By joining, and/or participating in, the Program you hereby fully accept its Terms of Use, as may be updated by SABON from time to time. All updates shall take effect immediately upon posting of the updated term/s, unless otherwise stated. Any notice for such updates will be posted on our website. You should periodically visit our website and these Terms of use for updates. Your participation in the Program after an effective date of any update will constitute your acceptance of the updated Terms of Use.

These Terms of Use are in addition to all other terms, conditions, or agreements you may have with SABON and in no way are meant to detract from or substitute any such terms, conditions or agreements. These Terms of Use include, and incorporate herein, our Privacy Policy.  You are responsible for familiarizing yourself with the contents of the Privacy Policy.

The Program is not intended for anyone under the age of 18.  If you are not 18 years of age or older, please do not Join the Program.

The Program is only available for individuals for their own personal use. The Program is not intended for groups, corporations or associations or for commercial use. 

The Program and its benefits as specified herein (the “Benefits”) are only available for merchandise sold, at retail, at owed and operated SABON stores in the US, or ordered and purchased on our website, for delivery in the US.

Your Program Benefits do not expire as long as SABON is offering this Loyalty Program. The Benefits are personal to you as a Program member or “Member”. Benefits cannot be assigned, sold or transferred to anyone, and cannot be used for any purpose other than the purchase of SABON products.

Becoming a Member

No fee or purchase is required to become a Member 

To become a Member you will be required to provide your full name, phone number, email address and home address.

By providing us with your information you hereby give us permission to contact you regarding your Program membership, providing you with customer service and support, providing advertising and promotional materials, or for any other business purpose, via any one of the communication channels provided, including but not limited to, through phone calls, text messages, emails and letters. You may contact customer service to update your mailing preferences at any time.

By joining as a Member you hereby agree: (i) that the information you provide SABON is accurate and complete, (ii) to always provide current, accurate and complete information about yourself, and (iii) to promptly update and maintain your information with us.

Each Member can only have one loyalty account. Upon joining you will immediately be entitled to Membership Benefits.

To acquire or exploit Benefits you must provide your full name, phone number and home address, as well as any other form of identification as required by SABON. Purchases made without providing required identification are not eligible to earn Benefits.

Membership Benefits

To welcome you to the Program, upon joining, you will receive two (2) ten Dollar ($10) coupons for SABON merchandise. One coupon can be redeemed by you only during the calendar month following the month on which you joined the Program, and the other only during the calendar month after that. The coupons have no cash value and cannot be used for any purpose other than for purchasing SABON products.

Additionally, as a Member, for every purchase you make, from the date you join and on, will earn you one (1) Program point or “Point” for every (1) Dollar ($1) of SABON products purchased.

Every Point is redeemable, from your next purchase: (10) Points are worth one Dollar ($1) credit with SABON. You can only redeem points on full priced products. Points are considered a discount and cannot be used in combination with another discount or promo code. Royal Passport Loyalty Points can only be used online at us.sabon.com and cannot be used in store with our retail partners.

Happy Birthday! During the calendar month of your birthday you are entitled to a one-time ten dollar ($10) discount, available to you, for a single purchase. This coupon is only valid during your birthday month and will expire if not redeemed during this time period.

General

You may terminate your Program membership at any time.

SABON reserves the right to terminate your Program membership if we suspect any fraud or deception has taken place, due to a violation of these Terms of Use, or for any other reason.

In the event your Program membership terminates for any reason not involving fraud, deception or the violation of these Terms of Use, you shall have thirty (30) days from the date of termination to redeem your accumulated Benefits. Any Benefits not redeemed in such period shall be lost, and you will not be entitled to any compensation.

This Program and its Terms of Use shall be governed, construed and interpreted in accordance with the substantive laws of the State of New York, without regard to its conflict of laws provisions.  Any dispute arising out of, relating to, or otherwise concerning the use of the Program, or its Benefits, shall exclusively and finally be resolved by private arbitration before a single arbitrator, in which the parties may be represented by legal counsel. All arbitration hearings shall be conducted in New York City, New York. Such arbitration shall be administered by the American Arbitration Association and conducted under its Commercial Arbitration Rules.  Judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction.

If any provision of these Terms of Use is found by an arbitrator or court of competent jurisdiction to be invalid, the parties hereto nevertheless agree that such arbitrator or court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that other provisions of this Program shall remain in full force and effect.

If you have any questions about the Program or these Terms of Use please contact us.

PRIVACY POLICY

This Website (the “Website”), is owned and operated by SABON, a New York limited liability company, (referred to herein as "Sabon", “we” or “us”).  This document explains what information we collect about visitors, customers, members of our loyalty programs and subscribers (together referred to as “Users” or “You”) to our Website and how we use this information.

The privacy of those who visit our Website is important to us. We support the goals and guidelines set forth by oversight laws and bodies such as the Children's Online Privacy Protection Act of 1998 (COPPA), the Center for Media Education (CME), the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus and other organizations devoted to providing online safety and privacy for children, households, parents and schools.

We design and operate our technology and services with our Users’ protection and privacy in mind. This Privacy Policy outlines the types of information we gather when Users access and/or use our Website technology and services, as well as some of the steps we take to safeguard it against unauthorized use.

Data Collection

SABON does not routinely collect personally identifying information from Users entering our Website. We may make use of a standard feature found in browser software, called a "cookie", to assign each visitor a unique, random number. Cookies allow us to track the pages on our sites visited by Users and to collect other statistical information. Using cookies helps us to deliver a more personalized service to our Users and to improve our services.

SABON does not knowingly collect or maintain personal information from any person under the age of 18 (“Minors”) with the exception of our Sabon Rewards Club loyalty program where you must be 13 years old or older to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation in the Sabon Rewards Club program and must comply with the SABON Royal Passport Terms and Conditions, as well as with our Terms of Use. Minors may not use our websites without parental consent. If we learn that any personal information about any Minor has been collected without parental consent, then we will take reasonable steps to delete any such information.

A note to individuals under 18: You must get permission from your parents or legal guardians before using our Website or sending any e-mail to us or to anyone on the Internet. If you wish to subscribe to any of our websites, to the Sabon Rewards Club loyalty program, or to register for any account on our Website, your parents or legal guardian need to complete the subscription/registration form or application for you.

From those Users who open accounts and/or order or purchase services or products from us, we collect limited usage information in connection with User logins and passwords in order to monitor subscription compliance. This information is kept confidential and is not shared or sold to third-parties. As part of our subscription and/or registration process, subscribers, members and customers are asked to voluntarily submit limited personal information in order to create an account (typically name, age, email address, affiliation, phone number, payment information and unique password).

SABON will not sell or market directly to minors and always seeks parental or legal guardian’s authorization whenever we identify that a minor attempts to purchase any products or services or provide personally-identifiable information to us.

Please note that if you choose to share information about yourself in an open format, such as through a third party site such as a social networking site or on our Website through the platforms provided for product reviews, surveys, discussion forums, and any other interactive forum, that information shall be deemed public information and not personal information.

Security Practices

When a User enters sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using encryption techniques common in e-commerce, such as secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and while maintaining this information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot and do not guarantee the information’s absolute security.

Disclosure of Personal Informations

SABON will not sell or rent any personally identifiable information to anyone without your consent. Sabon shall have the right to disclose your personally identifiable information under certain circumstances when such disclosure is necessary in order to provide a product or service for you, including but not limited to, disclosing such information to third parties to permit payment processing, shipping, and order tracking.

We may share personal information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.

We reserve the right to disclose your personally identifiable information if we are required to do so by law or if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. We also maintain the rights to transfer your information in case of a corporate restructuring (such as a merger or acquisition) as long as the receiving entity adopts this or stricter privacy policy that applies to your information.

Newsletters &
Service-Related Announcements

If a User wishes to subscribe to our newsletter(s), we will use his or her name and email address to send the newsletter. If a User no longer wishes to receive our newsletter, we provide a simple way to unsubscribe from the newsletter. We may send Users service-related announcements from time to time (such as informational emails regarding service suspensions for maintenance) when it is necessary or advisable to do so.

Legal Jurisdiction

Any Persons accessing our Website must comply with all laws or regulations in their respective jurisdictions governing the use of the Internet, including but not limited to the laws and/or regulations applicable to the collection, use and disclosure of personal data and must only use the Website in a manner lawful in their jurisdiction. If your use of our Website would be unlawful in your jurisdiction, you must not use it.

Changes to the Policy

SABON reserves the right to amend this Privacy Policy at any time. Accordingly, we urge you to examine this policy for changes when using the Website.

Mobile Specific Privacy Policy

SABON uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy, or our software or website practices, please contact us via letter:

SABON - 584 Broadway Room 601, New York, NY, 10012

by Phone: 866-697-2266

or by Email: customerservice@sabonusa.com