Customer Care
Thank you for being a part of the SABON Adventure. We always aim to make your experience as luxurious as you expect! We are always a click away to help you with your new or existing order!
Most Common Concerns
The response to your question might be below, but if you need more help, feel free to send us a message and we'll get back to you within the next 24 hours.
Shipping & Returns
You will receive an email confirmation once your order is placed with your order number and order details. Once your package leaves our warehouse, you will receive an email with the tracking number. We use UPS as a primary carrier for order deliveries.
You can find tracking information for any order you placed in the Order History tab under the My Account page.
You may also use the Shop App, available on Android and iOS to get real-time updates on your delivery.
SABON is able to process international forms of billing but is unable to ship internationally.
You may place an order to ship
SABON does not allow shipping to freight-forwarding addresses and is not liable for any damages that can occur when shipped to such addresses, and will not be able to accept claims or return requests.
At this time shipping is only available within the United States and Puerto Rico (excluding: Alaska, Hawaii, Guam, and the Virgin Islands).
SABON does not allow shipping to freight-forwarding addresses and is not liable for any damages that can occur when shipped to such addresses, and will not be able to accept claims or return requests.
We will attempt to edit your shipping details as much as possible. However, this cannot be guaranteed, and we apologize if we are not able to. Please contact us as early as possible if you need your shipping details edited.
At SABON, we offer several shipping options for your convenience.
Please note that shipping time frame will only impact your order once in transit and we ask that you allow extra time for your order to process. Additional fees paid for UPS 2-DAY Shipping or UPS Next Day Air does not speed up processing time frame.
Processing and delivery times do not include weekends and holidays; please allow extra time for your order to process around these times.
Ground Shipping for orders under $49
Cost: $12.95.
Timeframe: Arrives within 7 business days once order has processed
Ground Shipping for orders of $49+
Cost: Free
Timeframe: Arrives within 7 business days once order has processed
*Must be a total of $49+ (unless specified otherwise) before taxes and fees, and after any coupon or loyalty points are applied
UPS 2-DAY Shipping
Cost: $35
Timeframe: Arrives within 2 business days once order has processed
UPS Next Day Air
Cost: $55
Timeline: Arrives within 1 business day once order has processed
Read our Shipping Policy here.
We do offer free shipping with any order of $49 and up!
We offer several shipping options for your convenience:
- Ground Shipping - Arrives within 7 business days - Complimentary with any order of $49+ (unless specified otherwise) before taxes and fees, and after any coupon or loyalty points are applied.
- 2-Day Shipping for $35 only
- Next Day Air for $55 only
Read our Shipping Policy here.
Orders
We accept all major credits cards including American Express, Visa, Mastercard and Discover. We also accept PayPal, Amazon Pay, ShopPay and Klarna.
Yes! Buy now and pay later with Klarna, ShopPay and PayPal.
Use Klarna and ShopPay to pay in 4 easy installments at no cost.
Select PayPal users are also able to pay in installments. Please refer to your PayPal account to verify eligibility.
Please note that SABON is not able to manage or advise on payment with installments. For any concern or issue, please contact the platform directly to get assistance.
Yes! We do accept Apple Pay and Google Pay! When you are ready to place your order, head over to the checkout from an Apple Pay / Google Pay -capable device to have the option as a payment method.
Once an order has been placed, our team begins preparing it right away to ensure it reaches you as quickly as possible. For this reason, we’re unable to cancel or modify orders after they're submitted. If you have any questions, please feel free to reach out—we’re here to help!
Yes we do! When available we include samples of our products to customers orders!
Products
SABON products are available exclusively in our SABON boutiques, online at us.sabon.com, or via our Partner Retailers.
Our Partner Retailers include:
- Amazon.com
- ULTA (Select Locations) and ULTA.com
- Macys.com
Yes, the Shower Oil is a body wash formulated with 4 natural botanical oils to nourish and moisturize your skin while cleansing deeply. The Shower Oil has a gel texture and is not an oil. It creates a delicate foam that gently cleanses your skin, leaving it nourished and hydrated
No, our Dead Sea Body Scrub is made from the fusion of Dead Sea salts, rich in minerals, and a blend of 4 botanical oils to gently exfoliate and nourish your skin.
If not used immediately, we recommend storing our products in a cool and dry environment, away from extreme temperatures and from direct sunlight.
No! SABON is committed to creating products from natural ingredients from our Planet, without any kind of animal testing.
No, our Gentleman scent is a scent that was created for all and is actually a very popular unisex scent. The combination of Patchouli and Citrus makes this fragrance an all-time favorite for many of our customers.
Many SABON products and fragrances are designed and manufactured in France, using high quality natural ingredients.
Need More Help? Message us!
Usually, we'll get back to your within 24h, but we are away from our desk on weekends and holidays, and we'll get back to you as soon as we are back!
