Customer Care
Thank you for being a part of the SABON Adventure. We always aim to make your experience as luxurious as you expect! We are always a click away to help you with your new or existing order!
Most Common Concerns
The response to your question might be below, but if you need more help, feel free to send us a message and we'll get back to you within the next 24 hours.
Shipping & Returns
You will receive an email confirmation once your order is placed with your order number and order details. Once your package leaves our warehouse, you will receive an email with the tracking number. We use UPS as a primary carrier for order deliveries.
You can find tracking information for any order you placed in the Order History tab under the My Account page.
You may also use the Shop App, available on Android and iOS to get real-time updates on your delivery.
SABON is able to process international forms of billing but is unable to ship internationally.
You may place an order to ship
SABON does not allow shipping to freight-forwarding addresses and is not liable for any damages that can occur when shipped to such addresses, and will not be able to accept claims or return requests.
At this time shipping is only available within the United States and Puerto Rico (excluding: Alaska, Hawaii, Guam, and the Virgin Islands).
SABON does not allow shipping to freight-forwarding addresses and is not liable for any damages that can occur when shipped to such addresses, and will not be able to accept claims or return requests.
We will attempt to edit your shipping details as much as possible. However, this cannot be guaranteed, and we apologize if we are not able to. Please contact us as early as possible if you need your shipping details edited.
We offer several shipping options for your convenience:
- Ground Shipping - Arrives within 7 business days
- 2-Day Shipping
- Next Day Air
Our warehouse is closed during US holidays, we thank you for allowing us additional times to process your order. We will communicate warehouse closures on our website.
Read our Shipping Policy here.
We do offer free shipping with any order of $49 and up!
We offer several shipping options for your convenience:
- Ground Shipping - Arrives within 7 business days - Complimentary with any order of $49+ (unless specified otherwise) before taxes and fees, and after any coupon or loyalty points are applied.
- 2-Day Shipping for $35 only
- Next Day Air for $55 only
Read our Shipping Policy here.
Orders
We accept all major credits cards including American Express, Visa, Mastercard and Discover. We also accept PayPal, Amazon Pay, ShopPay and Klarna.
Yes! Buy now and pay later with Klarna, ShopPay and PayPal.
Use Klarna and ShopPay to pay in 4 easy installments at no cost.
Select PayPal users are also able to pay in installments. Please refer to your PayPal account to verify eligibility.
Please note that SABON is not able to manage or advise on payment with installments. For any concern or issue, please contact the platform directly to get assistance.
Yes! We do accept Apple Pay and Google Pay! When you are ready to place your order, head over to the checkout from an Apple Pay / Google Pay -capable device to have the option as a payment method.
We will try to accommodate as much as permitted but cannot guarantee it will be possible. You can contact us after placing an order and we can attempt to cancel it before it ships out and assist you in re-placing your edited order. However, once our warehouse has processed your order, we are no longer able to edit or cancel it, however, you can return any product you do not want to get a refund according to our return policy!
Yes we do! When available we include samples of our products to customers orders!
Products
SABON products are available exclusively in our SABON boutiques, online at us.sabon.com, or via our Partner Retailers.
Our Partner Retailers include:
- Amazon.com
- ULTA (Select Locations) and ULTA.com
- Macys.com
Yes, the Shower Oil is a body wash formulated with 4 natural botanical oils to nourish and moisturize your skin while cleansing deeply. The Shower Oil has a gel texture and is not an oil. It creates a delicate foam that gently cleanses your skin, leaving it nourished and hydrated
No, our Dead Sea Body Scrub is made from the fusion of Dead Sea salts, rich in minerals, and a blend of 4 botanical oils to gently exfoliate and nourish your skin.
If not used immediately, we recommend storing our products in a cool and dry environment, away from extreme temperatures and from direct sunlight.
No! SABON is committed to creating products from natural ingredients from our Planet, without any kind of animal testing.
No, our Gentleman scent is a scent that was created for all and is actually a very popular unisex scent. The combination of Patchouli and Citrus makes this fragrance an all-time favorite for many of our customers.
Many SABON products and fragrances are designed and manufactured in France, using high quality natural ingredients.
Need more help? Message us!
Send us an email with your Name, Email Address, Order Number if applicable, and a quick message describing your issue, and we will get back to you shortly.
Note that our Brand Ambassadors are here during regular business hours, Monday through Friday from 9am to 6pm EST.
